Privacy Policy
Last Updated: April 19, 2025
1. Introduction
MyCareer.info ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered CV building service.
We understand the importance of your personal information and are dedicated to maintaining the confidentiality and security of data you share with us. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide when using our services, including:
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Education history, work experience, skills, certifications, and other professional details for your CV
- Payment Information: Credit card details, billing address, and other financial information when you subscribe to our paid services
- Communication Data: Information provided in emails, chat sessions, feedback forms, and support requests
- User Content: Any additional information you choose to include in your CV or cover letters
2.2 Information Automatically Collected
When you use our website and services, we may automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
- Usage Data: Pages visited, features used, time spent on the platform, click-through data, and interaction with our services
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies
- Log Data: Server logs, error reports, and performance data
3. How We Use Your Information
3.1 Providing and Improving Our Services
- Creating and managing your account
- Generating, optimizing, and storing your CVs and related documents
- Processing payments and fulfilling subscriptions
- Personalizing your experience on our platform
- Developing new features and improving existing functionality
- Training and enhancing our AI algorithms
- Troubleshooting issues and providing technical support
3.2 Communication
- Sending service-related notifications and updates
- Responding to your inquiries and support requests
- Providing information about new features or services
- Sending promotional materials (subject to your marketing preferences)
- Requesting feedback on our services
3.3 Security and Legal Compliance
- Maintaining the security and integrity of our platform
- Preventing and addressing fraud, unauthorized access, and other illegal activities
- Complying with legal obligations and enforcing our terms of service
- Establishing, exercising, or defending legal claims
4. How We Share Your Information
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Cloud hosting and storage providers
- Payment processors
- Email and communication service providers
- Analytics services
- Customer support tools
These providers are contractually bound to use your information only for providing services to us and in accordance with this Privacy Policy.
4.2 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred or disclosed as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests). We may also disclose your information to:
- Enforce our Terms of Service and other agreements
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing in connection with our services
- Protect the personal safety of users of our services or the public
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Legal obligations we are subject to
- Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
6.1 Access and Data Portability
You have the right to access the personal information we hold about you. You can request a copy of your data in a commonly used electronic format.
6.2 Correction
You can request that we correct inaccurate or incomplete information about you.
6.3 Deletion
You can request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
6.4 Objection and Restriction
You can object to our processing of your personal information or ask us to restrict processing in certain circumstances.
6.5 Withdrawal of Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
6.6 Marketing Preferences
You can opt out of marketing communications by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly.
To exercise any of these rights, please contact us at privacy@mycareer.info. We will respond to your request within the timeframe required by applicable law.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data at rest and in transit
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Employee training on data protection
- Secure data storage and backup procedures
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
8. International Data Transfers
We may transfer, store, and process your information in countries other than your own. Our servers are located in various regions including the United States and the European Union. Additionally, some of our service providers may be based in different countries.
When we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of protection, we use specific legal mechanisms designed to safeguard your information, such as:
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules for transfers to our group companies
- Consent to the transfer (in limited circumstances)
By using our services, you consent to the transfer of your information to these locations in accordance with this Privacy Policy.
9. Children's Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we discover that we have collected personal information from a child without parental consent, we will promptly delete that information. If you believe we might have information from or about a child, please contact us at privacy@mycareer.info.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@mycareer.info
Address: MyCareer.info Inc., 123 Tech Avenue, Suite 500, San Francisco, CA 94103, USA
Phone: +1 (555) 123-4567
For individuals in the European Union, we have appointed a data protection officer who can be contacted at dpo@mycareer.info.
12. Data Protection Authority
If you are a resident of the European Economic Area and believe we have not adequately resolved your data privacy concern, you have the right to lodge a complaint with your local data protection authority.